Returns & Exchanges

Return Policy

If you wish to return a product, please contact us as soon as possible. Accepted returns depend on the item (e.g. skis). You an contact us on mail: info@snowmindsstore.com.

If you wish to exchange a product into another size, color etc, please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 14 days after you have received your package, as long as the item has not been used and/or assembled. Be aware that skis, ski bindings, snowboards and snowboardbindings are non-refundable.

All original packaging, price labels etc. shall be returned with the product without having been tampered with.

Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced. Also, please enclose your receipt and a short explanation as to why you wish to return the package. NB. In case of returns or exchange of goods the shipping cost are held by the customer.

Returned items should be in good and undamaged condition. If returned goods show signs of damage or use beyond what is necessary to determine the nature, characteristics and the way it works, you are liable for deterioration of product value. We estimate a possible value based on a specific assessment of the returned item based on the following guidelines for impairment:

• No signs of use and the product is in original packaging: 0%.
• Lack hangtag: -50%
• clear use signs: -90%
• Stains, or otherwise damaged: -100%

Please send returns to return address:

SNOWMINDS STORE ApS
Jernholmen 49
2650 Hvidovre

Returns are on your own expense. Please send the return package to the address. Packages returned to parcel shops will not be picked up.

When returning items it is the customer's responsibility to use a shipping company that delivers to businesses during their opening hours (9-16). UPS, PostNord and GLS are examples of shipping companies that deliver to businesses.

PLEASE NOTE! We do NOT pick up return parcels in parcel shops!

As a company, we are not able to pick up returns in parcel shops and other delivery points. DAO is an example of a shipping company that you unfortunately cannot use for returns as they require pickup at a parcel shop. It is the customer's responsibility that the return package is received at the address.

CVR/VAT number DK36449543

Mail: info@snowmindsstore.com

Phone: +45 28 99 35 99

Complaints

If you should have any complaints regarding wrong, damaged or missing items, please contact us asap:

When shopping at our webshop, you have the 24-month warranty. This means that you either get the item you bought repaired or replaced, refunded or a reduction in the price, depending on the specific situation.

The complaint/appeal must be given within a reasonable time after you have discovered the defect in the product. If a complaint is given to Snowminds Store ApS within two months after the defect is discovered, the complaint will always be timely (in certain cases not applicable).

When you return the product, please describe the problem as fully as you can.